Shipping & Delivery
How long does shipping take?
How long does shipping take?
7–10 business days to most US addresses, fully tracked. Orders ship within 1–2 business days and you'll get a tracking link by email.
I entered the wrong address — what do I do?
I entered the wrong address — what do I do?
Email us immediately. We can update the address any time before the package leaves the warehouse. After that, we'll work with the carrier to redirect it where possible.
My tracking hasn't updated. Is something wrong?
My tracking hasn't updated. Is something wrong?
Usually not — tracking can take 2–4 days to show its first scan. If it's been longer than 5 days with no movement, email us and we'll look into it right away.
Do you ship outside the US?
Do you ship outside the US?
Yes — we ship worldwide. Shipping options and delivery times are shown at checkout for your country. US orders arrive in 7–10 business days; most international orders take 10–15.
Pillow Speaker
Can I hear it through the pillow?
Can I hear it through the pillow?
Yes — clear at low volume, silent to everyone else. Bone conduction sends sound through the pillow, not the air. Works with any pillow, any thickness.
Can I sleep on my side?
Can I sleep on my side?
Yes — any position. It sits under your pillow, not your head. Nothing touches your ear.
Does it work with iPhone and Android?
Does it work with iPhone and Android?
Yes — both, and anything else with Bluetooth. No app to download, no account to create. Pair once and it just works.
How long does the battery last?
How long does the battery last?
20 hours — about a week of nights. The sleep timer switches off on its own, and USB-C tops it up in about two hours.
What's in the box?
What's in the box?
Speaker + USB-C cable + quick-start guide.
How do I set it up?
How do I set it up?
Under a minute, no app. Charge it fully before first use, hold the power button until it turns on, then open Bluetooth on your phone and select the speaker from the list. It reconnects automatically every night after.
Where exactly do I place it?
Where exactly do I place it?
Anywhere under your pillow — flat side down. At about half an inch thin, you won't feel it through the pillow. Adjust the volume from your phone until it's just audible to you.
How do I set the sleep timer?
How do I set the sleep timer?
Right on the speaker — set it and drift off. Playback switches off automatically after the set time. The exact button steps are in the quick-start guide in the box.
Can it play white noise without my phone?
Can it play white noise without my phone?
Yes — white noise is built in. Switch modes directly on the speaker, no phone needed. Steps are in the quick-start guide.
How do I charge it?
How do I charge it?
Plug in the included charging cable. A full charge covers nights of bedtime listening thanks to the auto-off timer.
How do I clean it?
How do I clean it?
Wipe the fabric with a dry or slightly damp cloth. Don't submerge it or machine-wash it.
Returns & Warranty
Can I return it?
Can I return it?
Just email us — no need to ship anything back. Tell us what went wrong and we'll make it right: usually a free replacement on the way the same day, or a full refund under our 30-day guarantee. Your call.
What if it stops working?
What if it stops working?
We'll replace it, free. Every order is covered by a 12-month warranty against defects — email us with your order number and a replacement is on its way. The warranty covers manufacturing faults; it doesn't cover accidental damage, normal wear, or misuse.
How do I reach you?
How do I reach you?
Email support@zyloss.com, any time. We answer within one business day — usually faster.
Need more help? You can contact us through our contact page! We will be happy to assist you.